General
office hours are 8:30 a.m. until 5 p.m., Monday through Friday. Office hours
vary by location, but physician coverage is always available.
All
telephone calls to our offices are answered 24 hours a day, 7 days a week. If
you have the "call block" telephone service, please turn this feature off to
assure your call is returned. If you have caller ID, the number displayed may
be different than the primary office phone number. Please be sure that you’re
able to receive the return phone call.
If your
telephone call is not urgent, please
call during office hours. Your call will be returned within the same business
day. If your call is urgent, please
state this when you speak to the receptionist. For urgent calls, if you don’t
receive an answer within 15 minutes, please call back and restate the urgency
of your call.
An
emergency back-up phone number is available if telephone lines malfunction.
Please use this back-up only if you hear no ring tone or answer when you
call your regular office number. (This can happen due to phone line, electric
or computer malfunctions.)
Emergency
back up numbers:
For Ohio and Indiana offices: 1-877-841-7818
For Kentucky offices: 1-877-841-7914