From Pam Stumpf, OHC Financial Navigator
June 11, 2019
When you choose OHC (Oncology Hematology Care), your care team includes a financial navigator who meets with you at the beginning of your care and is available to you throughout your entire cancer journey. He or she is trained to answer all your questions about health insurance benefits, billing, financial assistance, and payment plans.
They’re always available to discuss your financial concerns because the last thing a cancer patient wants to do is worry about the potential costs associated with their treatment. Recently, one of our patients contacted me to discuss his eligibility for disability and how to apply.
When I explained his options, he told me that he has significant neuropathy, which makes it impossible to type on the computer. Knowing how important this was to him, I asked him to bring all his information to our next meeting and I would be happy to type it into the computer for him.
When this patient received his letter with an explanation of benefits, he called me and asked if he could stop by to show me the letter. He read it out loud and it stated that he would be receiving a monthly check – plus back pay for the last seven months since he hadn’t been able to work full-time. His first check was in the amount of $12,400! He was overwhelmed with gratitude, and we both giggled a little and then hugged.
Offering the services of a financial navigator is another way OHC is committed to helping all of our patients. The diagnosis and treatments sometimes feel overwhelming, and at OHC, we think the financial part should not, and we’ll do everything we can to help patients access support. We’re determined to help you beat cancer clinically and financially.Comments (0)