So What Does ‘Patients First’ Actually Mean?
Well, let’s start with this: It’s not just a slogan. Saying we put patients first is a whole lot less meaningful than actually doing it. And it’s the “doing it” that counts.
But we do say it and write about it a lot. Why? It’s our way of reminding ourselves — loudly, clearly, and publicly (so we can never hide from it) — that everything we do and every decision we make should always benefit the care and treatment of our patients.
Take for example our neighborhood locations. Most cancer treatment centers are located in one building, such as a hospital. That business model benefits the facility because it’s easier for administrators to manage everyone under one roof. But we decided a long time ago that our mission isn’t to make it easier on ourselves. It’s to make it easier on our patients. And bringing a top-shelf cancer treatment office to them — close to their family, friends, and community — is easier and better for patients. That’s why OHC has 16 (17 soon!) neighborhood locations in the Greater Cincinnati region.
We also recognize that cancer causes tremendous stress. One way we reduce that stress is to give you constant access to a team of nurse and financial navigators. They are here to provide answers, support, and guidance throughout your journey…from answering a research question about your disease to providing free financial counseling and resources to helping you find ways to defray the costs of your expenses.
We also have more cancer specialists (47 and growing) than any cancer practice group in the Tri-state. And more than half of those were rated “Top Doctors” in 2013 by their peers in Cincinnati Magazine. That’s a commitment to finding the best doctors in the world and bringing them to our patients — so you don’t have to travel hundreds of miles to get excellent care.
Putting patients first also means providing you with nearly every type of cancer service available, from medical oncology, hematology (blood disorders), and radiation oncology, to gynecologic oncology, neuro-oncology, and blood and marrow transplantation. We even have our own cancer-focused pharmacy so we can more closely supervise and integrate your care with your medications.
And no practice group in our region conducts as many clinical trials as our Research Department. Partnering with the world-renowned Sarah Cannon Research Institute, we are continuously conducting clinical trials with our patients across many types of diseases and potential treatments. Every OHC physician is able to assess whether their patients should be included in our voluntary trials.
But putting patients first isn’t just about doctors, treatments, and services. It’s also about bringing you into our care and embracing you like family. Our care team is compassionate and caring. They’re our greatest strength. And they are your most fervent cheerleaders. And they’ll fight for and with you every step of the way.
When speaking of OHC’s mission to put patients first, perhaps our CEO Ted Inman put it best in his welcome video; “We want to make sure it’s a home.”