From OHC

May 31, 2019


Contact: Joanie Manzo


Amy Sheldrick RN OHC Nurse NavigatorCongratulations to the entire team at OHC who has been named a recipient of a 2019 Excellence in Oncology Award from Oncology Times. OHC received Honorable Mention for their submission, Practice Transformation—Early Impact of OCM on Hospital Admissions.

OHC was selected for many patient-focused, quality improvement programs it has implemented as a participant in the Oncology Care Model (OCM) of the Centers for Medicare and Medicaid’s Innovation Center. One unique program they created was designed to help their patients avoid the emergency room (ER) and hospitalizations. “Call Us Early. Call Us First.” provides patients with the option to call OHC oncology nurses 7 a.m. – 5 p.m., Monday – Friday. Patients share their symptoms and the nurses immediately assess and navigate patients through several options: a same day office visit with a provider, an office visit on the weekend, and/or counseling over the phone. The program encourages patients to call OHC first before going to an ER.

The first year of implementation resulted in a 16% decrease in hospital admissions. The hospital admission reductions in the first year resulted in savings amounting to $798,000 in inpatient costs-per-quarter over 1,600 patients, equating to $3.129 million in savings.

“While the cost savings are very important, it is even more satisfying to know that 16% more of our patients were at home with their families instead of in the hospital,” said Amy Sheldrick, RN, OHC Nurse Navigator. “There are times when a patient does need to be seen in the emergency room, however, OHC encourages all of its patients to call us first for their symptoms so we can help get them the care they need immediately. Avoiding unnecessary trips to the hospital and exposure to other illness and keeping patients safe in their homes is our goal.”

The Excellence in Oncology awards are designed to recognize the wonderful research, dedication, and dramatic impact on patients (and their families) that occur every day in oncology. This initiative garners submissions from all areas of the cancer field, highlighting research and clinical programs in a variety of specialties and cancer centers.

To learn more about Call Us Early. Call Us First, visit or call 1-800-710-4674.

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